Network Operations and Performance Management

Network Operations and Performance Management covers two related areas of great importance to managers who need to improve performance and availability while controlling costs.

WAN performance optimization improves the efficiency of WAN circuits at the same time that it massively improves the application performance seen by users. This market has seen explosive growth, and Burton Group provides in-depth analysis of the complex technologies and products.

Network management has become critically important because VoIP, web services, and the intertwining of servers and networks ("the network has become the backplane of a multi-server system") require extremely rapid incident detection and service restoration.

Incident and problem management both benefit from the rapid incident classification and handling ("triage") processes pioneered by Burton Group. When integrated into the ITIL service life cycle, incidents may be quickly handled and service restored—and at reasonable cost.

Within NTS, the following subjects are covered within this thread:

• WAN performance optimization and Wide Area File Services (WAFS)
• Performance metrics and service level agreements (SLAs)
• Performance and availability measurement tools
• Network management tools, dashboards, and systems
• Incident and problem management, with associated frameworks and technologies
• Organizational issues
• IT Infrastructure Library (ITIL)

This topic relates to the Network and Telecom coverage area - Planning and building network infrastructure for managing the convergence of voice, video, and data networks.

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